Some Common Questions We Are Asked
Below are answers to the questions we are asked the most.
Please note that most of these questions and answers relate only to our custom designed jewelry pieces.
To provide the most accurate estimate, please provide the following:
1) A picture or detailed description of the item
2) Your desired metal type: sterling silver, 10K – 14K – 18K white/yellow/rose gold, platinum, or palladium.
4) General idea of what level of quality of gemstones: genuine, lab created, or imitation
5) Your finger size
6) Any additional information you may have on the piece (if you have an appraisal, that is the best!)
Most definitely! We have clients from all over the United States, and will work with international clients as well (shipping and customs not included in quote). The design process can all be done by email and phone (or Skype, if you prefer). Plus, we will provide updates throughout the process to keep you informed on your custom piece’s status.
We only use high quality precious metals. The metals we work with include: 950 sterling silver, tarnish resistant sterling silver, 10K/14K/18K/22K white gold/yellow gold/rose gold, 950 platinum, and 950 palladium.
We also offer a large range of genuine, lab created, or imitation diamonds and gemstones, including moissanite, to fit both your visual and budget desires.
We do not believe in hidden fees or extra costs. We will be within 10% of the estimate we give you (most projects are right near the initial quote).
The design fee depends on how the complexity of the design with most being $295 (custom design charge only). The rest of the cost depends on the type of precious metal used, how much of that metal is used, and the number and quality of diamonds/gemstones the piece has. See the “Pricing/Timing” tab above for more information.
Generally, Bespoke is up to 30% less that other jewelry stores. So, rest assured that you are getting a great jewelry piece at a great price!
Our custom design process is usually 12 to 15 business days plus shipping. See the “Pricing/Timing” tab above for more information.
Overall, we like to allow a month from start to finish. We can certainly get it done a lot faster than that (typically two-three weeks). However, a month allows you time to decide on your design without feeling rushed.
Many jewelry items can be duplicated. The easiest to duplicate are rings. We can duplicate most earrings, but not all. The earring’s complexity of design and assembly plays a major factor in its ability to be replicated or not. Also, hollow earrings (and other items) are hard to duplicate. We can usually recreate them as solid pieces, but this will add to their weight and cost. It is hard to create link bracelets, but we can do bangles and cuffs. Finally, most pendants and brooches can be duplicated.
Yes, we can! Most times we can get a good idea of what you are looking for from a picture and physical description you provide. Overall, clear, non-blurry pictures showing multiple angles of the jewelry item are the best. Adding an item for scale, such as a dime or metric ruler, are very helpful.
It depends on what we are basing the design on. Designs where the original item is physically present during the design work are the best since we can take measurements and see intricate details in person. These designs are typically 95% or higher close to the original. For design based off pictures, the new design will look similar but not exact. The reason for this is we have no way of telling the size of the piece or its diamonds/gemstones. We will use our expertise to estimate measurements from the picture, but we don’t offer any guarantees.
Almost all duplicated jewelry pieces look the same from a distance of a few feet.
That’s up to you. If you are artistic and have a sketch already done, then we will happily use that. Pictures of designs you like and raw doodles also work. We have many clients who like elements of rings they see online or elsewhere. They present us with pictures and describe how they would like their ring to look based off each desired element or design aspect.
We recommend Zillion Insurance, as we’ve partnered with them to make it quick and easy to replace or repair your jewelry at $0 cost to you in the event of loss, theft, damage, or disappearance. You can purchase at the time of checkout with your jewelry OR obtain a quote at myzillion.com.
YOU GET WHAT YOU WANT
You talk directly to a Bespoke representative to create the special custom jewelry piece. This way the finished product looks exactly how you envisioned it. No surprises here.
Your friendly, dedicated Bespoke representative will guide you through the design process making it easy and fun for you. Plus, enjoy the convenience of Bespoke coming to your location- local coffee shop, work place, etc.- saving you time and hassle.
NO UNEXPECTED COSTS OR EXTRAS
No hidden fees or extra costs. We will be within 10% of the estimate we give you; although, almost all of our projects so far have come in right near the initial quote.
RECEIVE YOUR JEWELRY SOONER
Our typical custom turn-around time is 12 – 15 business days. This sure beats waiting around for the 6 – 8 weeks that some jewelry stores take to finish your custom piece.
Peace of Mind
We strive to provide you with the highest level of service, professionalism, and honest communication throughout your custom design journey. We are a Better Business Bureau accredited business with a high rating. You can also read some of our customer’s thoughts on our Google reviews here.
Since most of our jewelry is either custom or semi-custom, Bespoke does not have a storefront with display cases of items. Rather, we have a design consultation studio located in southern York, PA.
If you are local to Central PA or Northern MD we will meet with you in person at our Shrewsbury design consultation studio .
If you are not local, we will gladly work with you via email and/or phone. We have crafted beautiful custom jewelry for clients all across the United States.
Yes! We have a large selection of earrings, pendants, necklaces, bracelets, rings, and more that are already finished and ready to wear. All we need is one to two day(s) notice to prepare the items for delivery. Click here to view most of our finished items.
At Bepoke Fine Jewelry our desire is to provide you with quality, unmatched service that makes your jewelry purchase a fun, enjoyable experience. We focus on helping you select exceptional jewelry pieces for all the special occasions in your life. Overall, our aspiration is to develop a lifelong relationship with you, our client.
With Bespoke Fine Jewelry your options are truly endless. From classic to contemporary, Bespoke Fine Jewelry provides exquisite settings that embrace your individual style and desires. You can select from a wide array of predesigned settings or let your imagination guide you in designing your own.
The word “bespoke” is a British adjective meaning made to individual order or custom made. Thus, bespoke is a proud part of our name due to our dedication to provide you with earrings, bracelets, pendants, and rings that are handmade to your desires.
At Bespoke Fine Jewelry, it is all about you!
Step 1: Consultation
Share your thoughts on the design with us. Describe how you wish the finished piece to look and feel. We will ask questions about metal type, gemstone quality, finger size, etc. to ensure we understand what you looking for. We will then send you an estimate based on the items discussed.
Step 2: Agreement and Deposit
You will receive a Custom Jewelry Agreement detailing the scope of the custom design that you may review and sign digitally. Because of the custom nature of the piece, we kindly ask for a 50% deposit that you may pay via PayPal before we start the design work.
Step 3: Design Work
Sit back and relax as we craft a CAD drawing or wax model of the jewelry piece.
Step 4: Design Review and Approval
You will be shown CAD images or a wax model of your jewelry piece. If there are adjustments you wish to make, you may do so during this step. Upon your approval of the design we will start creating the actual piece.
STEP 5: HAND CASTING AND FINISHING
We will cast the jewelry piece, carefully hand-set each gemstone, and then conclude the creation process by polishing and finishing the piece to perfection.
STEP 6: Balance and delivery
We will send you a picture of the final piece along with an invoice for the balance owed. Upon receipt of payment we will ship your special jewelry item via UPS 2nd Day to your selected address. Other shipping options are available; international shipping is extra and timing depends on selected speed/location. Note: an adult signature will be required for delivery- unless client waives this before shipment.
The overall price of the piece depends on the complexity of the design, materials used, and the labor incurred. We will provide you with an estimate on the costs after the consultation portion of the design process.
Custom Design Charge
The custom design charge is $295 for most designs. Some all-metal jewelry items, such as wedding bands, either do not have a custom design charge or the charge is under $75. In the rare case that your design is more complex and needs multiple elements designed and assembled the custom design charge may increase to $375 or more. Excessive design changes or total redesign will incur a $75 or more additional charge (this is not normal).
We only use high quality precious metals: sterling silver, white/yellow/rose gold, platinum, and palladium. The price of the metal will be determined by the weight of the finished piece. We also offer a large range of genuine, lab created, or imitation diamonds and gemstones to fit both your visual and budget desires. We can also set your own stone(s).
This covers the cost to set any diamonds and/or gemstones the piece may have. Additionally, it includes the polishing and finishing processes needed to have your finished piece looking bright and beautiful. Multi-piece designs will have increased labor cost for creation and assembly.
Typically the design process from start to finish is 12 to 15 business days- sometimes less. This can increase with complex designs or requests for multiple design revisions to the CAD or wax model. Our standard shipping is UPS 2nd Day which will add another day or two depending on your location. Overnight Saver and Overnight Priority shipping speeds are optional. (International shipping is extra and timing depends on selected speed/location). Note: an adult signature will be required for delivery- unless waived.
Do you have a question that has not been answered here? Send us a note! We are happy to assist you in any way we can.