FAQs

Most definitely! We have clients from all over the United States, and will work with international clients as well (shipping and customs not included in quote). The design process can all be done by email and phone (or Skype, if you prefer). Plus, we will provide updates throughout the process to keep you informed on your custom piece’s status.

We only use high quality precious metals. The metals we work with include: 950 sterling silver, tarnish resistant sterling silver, 10K/14K/18K/22K white gold/yellow gold/rose gold, 950 platinum, and 950 palladium.

We also offer a large range of genuine, lab created, or imitation diamonds and gemstones, including moissanite, to fit both your visual and budget desires.

We do not believe in hidden fees or extra costs. We will be within 10% of the estimate we give you (most projects are right near the initial quote).

The design fee depends on how the complexity of the design with most being $295 (custom design charge only).  The rest of the cost depends on the type of precious metal used, how much of that metal is used, and the number and quality of diamonds/gemstones the piece has. See the “Pricing/Timing” tab above for more information.

Generally, Bespoke is up to 30% less that other jewelry stores. So, rest assured that you are getting a great jewelry piece at a great price!

Our custom design process is usually 12 to 15 business days plus shipping. See the “Pricing/Timing” tab above for more information.

Overall, we like to allow a month from start to finish. We can certainly get it done a lot faster than that (typically two-three weeks). However, a month allows you time to decide on your design without feeling rushed.

Many jewelry items can be duplicated. The easiest to duplicate are rings. We can duplicate most earrings, but not all. The earring’s complexity of design and assembly plays a major factor in its ability to be replicated or not. Also, hollow earrings (and other items) are hard to duplicate. We can usually recreate them as solid pieces, but this will add to their weight and cost. It is hard to create link bracelets, but we can do bangles and cuffs. Finally, most pendants and brooches can be duplicated.

Yes, we can! Most times we can get a good idea of what you are looking for from a picture and physical description you provide. Overall, clear, non-blurry pictures showing multiple angles of the jewelry item are the best. Adding an item for scale, such as a dime or metric ruler, are very helpful.

It depends on what we are basing the design on. Designs where the original item is physically present during the design work are the best since we can take measurements and see intricate details in person. These designs are typically 95% or higher close to the original. For design based off pictures, the new design will look similar but not exact. The reason for this is we have no way of telling the size of the piece or its diamonds/gemstones. We will use our expertise to estimate measurements from the picture, but we don’t offer any guarantees.

Almost all duplicated jewelry pieces look the same from a distance of a few feet.

That’s up to you. If you are artistic and have a sketch already done, then we will happily use that. Pictures of designs you like and raw doodles also work. We have many clients who like elements of rings they see online or elsewhere. They present us with pictures and describe how they would like their ring to look based off each desired element or design aspect.

We recommend Zillion Insurance, as we’ve partnered with them to make it quick and easy to replace or repair your jewelry at $0 cost to you in the event of loss, theft, damage, or disappearance. You can purchase at the time of checkout with your jewelry OR obtain a quote at myzillion.com.